Frequently Asked Questions

Replying your question of charging your battery, we have to let you know that: 

The higher the percentage of the battery is, the slower it has to take until 100%. 

Vice versa, the lower the percentage is, the quicker it has to take. 

For example, it is quicker to charge it from 10% to 50%, while it's slower to charge it from 90% to 100%. 

We have to remind you that using apps that have more power consumption, such as games, will extend the time it needs to be fully-charged.  

It may happen when you are using your phone while charging.

Please turn off other apps working in the background, and see if the same condition happens again.

We suggest you to use charge your phone with Apple's power adapter and cables, and open Phone Doctor Plus while charging, so that Phone Doctor Plus can provide you information about the battery.

In order to lower the battery usage, Phone Doctor Plus won't check up battery very often. When Phone Doctor Plus is turned on in the background, it will check up the battery every 15 minutes, so that the situation may have happen.

 

If you want to know the battery charging very accurately, please keep Phone Doctor Plus on while charging.

According to the former Apple's battery manual of battery, it suggested to do complete charging 1-3times a month.

 

However, Apple has recently modified its manual.

You don't have to do complete charging to keep your battery healthy.

 

Here is the Apple's manual of battery:

https://www.apple.com/batteries/why-lithium-ion/

According to the former Apple's battery manual of battery, it suggested to do complete charging 1-3 times a month.

 

However, Apple has recently modified its manual.

You don't have to do complete charging to keep your battery healthy.

 

Here is the Apple's manual of battery:

https://www.apple.com/batteries/why-lithium-ion/

The suggestions that Phone Doctor Plus gives on the battery section is referring to Apple's official website of battery usage.

 

You can check out the information about battery here:

https://www.apple.com/batteries/maximizing-performance/

The battery, network and hardware usage sections keep working in the background, so we still recommend you to keep it working in the background.

You can turn on the "Background App Refresh" from:

"settings"→"general"→"background app refresh"

You can turn on the "Background App Refresh" from:

"settings"→"general"→"background app refresh"

Please check again if you have turned it on by:

"settings"→"general"→"background app refresh"

 

1.If you had alreading turned off many apps working in the background, and there're still many working, it may happen because you didn't turn off other apps that's operating.

 

2.If the phone is in low battery, the phone won't do background app refresh.

Please check if the situations below has happened:

1.Phone Doctor Plus is operating.

Please don't close it up by pressing the home button twice.

 

2.Please check if Phone Doctor Plus records your network usage, and it has not much difference with your real usage.

We have been working on fixing the problem.

Please update the latest version when it is available.

Please contact us with more detail about the problem and your phone, so that we can help to solve the problem.

For the problem of system getting slow, please refer to the link below:

http://unwire.hk/2014/07/29/12ways_make_iphone_smooth/headline/

For the problem, please follow the steps of the link below:

http://tinyurl.com/mkmvh4q

We suggest you to switch your language and input of your phone into English(or your native language),

so that the app will turn into English or other language version that we provide.

If you want to switch Phone Doctor Plus into English version,

please switch your phone language setting into English, 

then Phone Doctor Plus will be turn into English version automatically.

Please contact us with more detail about the crash, your iPhone model, system version and Phone Doctor Plus version.

Please put your phone on the table while testing

Please turn off all the app operating, and do the test again.

Please redo the test in quite place and turn the volume up to the highest.

If you just buy your iPhone within 14 days, 

we suggest you to contact Apple or the shop you bought your iPhone.

If there's any problem or advice, please let us know.

It's our regret to inform you that we took off the test of screen display, because Apple had set restricts on testing it.

Please redo the test and press the buttons "at the same time".

Please redo the test and press the buttons "at the same time".

When testing the home button, please enter the app after pressing the home button. And press the button going to the next step to complete the test.

It's our regret that Apple had set restrictions on the function of clearance/defrag.

In fact, the design of iOS system itself does not need the function, and it will automatically do clearance.

Here are some information about Bluetooth function in iPhone that may help you.

When iPhone is connecting to another device, it will let the user choose which to link.

For example, when connecting to a Bluetooth earphone, the user have to choose to play the music on the Bluetooth earphone.

 

Apple really cares about users' privacy, so that it has limited its connection with Bluetooth.

An iPhone can only connect to another iPhone.

It can neither connect to an Android smartphone nor PC.

 

Therefore, Phone Doctor Plus can only test your Bluetooth function by connecting to another iPhone device.

 

We would have change a better way to test Bluetooth if Apple had changed its privacy policy.

We suggest you to press the sleep button 1 time when taking the test.

If you long-press the sleep button, your phone is going to turn off.

Please allow Phone Doctor Plus to use the cameras from:

"settings"→"Phone Doctor Plus"→turn on camera

It may happen in the following coditions:

1.The apps are not closed up. Please press the home button twice to close up apps.

2.There are too many apps working in the background.

Please turn off some app working in the background from:

"settings"→"general"→"background app refresh"

You can check the telecom signal by the call test in Phone Doctor Plus, to see if your phone is connected to your telecom company. Also, we suggest you to contact with your telecom company.

The situation may happen in the condition as the followings:

 

1. Although you didn't turn on any app, you didn't turn them off either.

We may suggest you to press the home button twice, and turn of the apps.

 

2.There may be many apps that works in the background.

 

We suggest you to turn off some following the steps:

Settings→General→Background App Refresh

 

And you can turn off some of the apps(but please don't turn off Phone Doctor Plus, or it would not work properly.)

It's our regret that Apple had set restrictions on the function of clearance.

In fact, the design of iOS system itself does not need the function, and it will automatically do clearance.

Phone Doctor Plus cannot check your SD card for you, because there are many brands and quality difference of it.

So that Phone Doctor Plus is unable to define a test standard.

By the way, Phone Doctor Plus mainly focus on testing the smartphone.

We are sorry that Phone Doctor Plus is not user-friendly enough for users,

and we are working on modifying the user interface design, in order to make it user-friendlier.

We are sorry about the situation that happened on your iPad.

It's our regret that Phone Doctor Plus focuses on iPhone, so we would like to suggest you to use it on iPhone device.

For the question, please refer to the following link:

https://tw.tech.yahoo.com/news/%E6%88%91%E7%9A%84-iphone-6-plus-%E8%90%BD%E6%B0%B4%E4%BA%86-115408020.html

 

However, we suggest you to go to the professionals for help.

It is regretted that there isn't anti-virus function in Phone Doctor Plus.

In the case of not jailbreaking your iPhone, you don't have to worry about virus. Because iOS is a closed system, there is very less possibility to be infected by viruses.

We are sorry that it asks for your comment too early, but we have to say that we DO care about your user experience.

The phone's tempeture will get high in the following situations:

1.You are using the app that uses a lot of battery usage.

2.You are charging your phone.

In these conditions, it is normal for the phone to get hot. Please don't worry.

 

However, if the tempeture of the phone stays high, it may cause defected battery.

Please keep your phone healthy by the tips below:

1. Avoid playing game apps while charging

2. Avoid talking on the phone with it beside your face. Suggest you to use earphones rather than that.

3.Close up the apps not using, and use less apps that will keep downloading/ updating itselves.

4.Avoid using phone case that is not good for heat dissipation.

5.Avoid using the apps which use much of the battery for a long time. If the phone is hot, please turn off the using apps or videos, and turn off the phone for a while. Wait until its tempeture comes back to normal.

The tests of "Accelerometer" and "Gyroscope" are right under the section of "Outer Hardware", and belonging to  the "Sensors" section.

 

You can find these two tests by sliding down the checkup list.

We are sorry that Phone Doctor Plus mostly focuses on iPhone, and we are pleased to receive your message.

We will take your suggestions into concern when planning for our next update version, but we have to check if it would forbid Apple's policies for developers.

For your question, we suggest you to check through the iPhone manual:

https://manuals.info.apple.com/MANUALS/1000/MA1565/en_US/iphone_user_guide.pdf

Or you can contact the store where you bought your iPhone.

The statistics show the usage of your memory, CPU, and network.(as the following picture)

If you tap on memory or network usage, it will show the processing/history usage data.

Here are some other ways of payment via Google Play:

https://support.google.com/googleplay/answer/2651410?hl=en

Here are some suggestions for you:

 

1.Before doing factory reset, you can backup your phone settings to the cloud by going to Settings > Backup & reset and checking the box that says Backup my data.

 

2.Once done, you can reset your phone, and when you set it up again with your gmail ID it was backed up with, the settings and apps, everything will be restored (wifi APs as well).

Purchasing Phone Doctor Plus will cost you USD$0.99(almost 1 dollar).

By the way, if you want to refund,we suggest you to apply it on App Store.

Here is a website that you can refer to:

http://www.imore.com/how-request-refund-itunes-or-app-store-purchase

We have to remind you that you should apply the refund within 7 days from the purchased date.

Please double-check if your "Backgroud App refresh" is on:

And here are something that we suggest you:

 

1.When iPhone is at low battery status, it may not do background app refresh.

 

2.Please don't turn off Phone Doctor Plus(by pressing the HOME button twice, turn off apps)

So that Phone Doctor Plus can show out your battery usage and internet usage.

It may happen in the following coditions:

1.You didn't open Phone Doctor Plus while you were using cellular network.

2.Your phone was in low battery, so the background app refresh would not operate. 

So that there is a gap between the real usage and recorded usage.

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